MaintainPro User Guide

Report a concern

1. Choose Report Concern.
2. Choose the category, concern type, and key points.
3. Enter the location and helpful details.
4. Add a photo when it is safe.
5. Submit the concern.
6. Guests must save the reference number and private tracking code.

Track a concern

1. Choose Track Concern.
2. Enter the reference number and tracking code.
3. View the status, latest updates, and messages.

1. Open new concerns from the dashboard.
2. Review the report, evidence, priority advice, and possible duplicates.
3. Assess the concern and record the recommended action.
4. Assign responsible personnel and a target date.
5. Monitor updates and respond to messages.
6. Review completed work and evidence.
7. Close the concern or reopen it with clear instructions.

Reports, planning, solution rules, and other occasional functions are under More Tools.

1. Open My Work.
2. Choose an assigned concern and review the official recommendation.
3. Choose Start Work and upload evidence.
4. Add progress updates as work continues.
5. Report a delay through Mark work as blocked when help is needed.
6. Upload completion evidence and mark the work complete.
7. Respond only to concern messages you are authorized to view.

Use Administration for occasional system management:

• Add and manage user accounts.
• Maintain approved Purok and Sitio locations.
• Review audit history and system capabilities.
• Download protected record backups.
• Update workspace settings and email configuration.

These tools support the concern workflow and are separate from daily review and assignment.